Greetings from the Group Hospitality Manager

Greetings from the Group Hospitality Manager,


Sitting in my sitting room on the Loop Head Peninsula my phone rings, a contact I acquired some time before was at the other end.  I curiously chatted a while, he proceeded to tell me about a  job opportunity that had landed on his desk, I said I wasn’t really looking to move jobs right now as I was pretty happy in my position in Dromoland Castle Hotel.  I was even less interested when I heard the position was in Kilkenny! He asked if I would come up on my next day off to take a look at the property, do the interview and see what I think, so I did.


I stood in Butler House Garden staring up at this beautiful 16th century Dower House and I just fell in love. From then to now, my passion has grown for the property I am proud to be the venue manager.


Tall ceilings, open fire places, classical vintage mouldings, a picturesque walled garden, remnants of Nelson’s Pillar, classical bedrooms of all different shapes and sizes, meandering corridors, and a team that has a smile of a thousand welcomes have all come together and collectively have stolen my heart. I was sad to say goodbye to my beloved Wild Atlantic Way but I’m excited to now be part of Ireland’s Ancient East.


I have worked in Hospitality throughout my entire career and I’ve learned all I know through practical, hands-on experience, from the bottom up. I am very lucky to have had some fantastic mentors throughout my career and these people invested in me, and helped me on my journey to get where I am today.  I have managed a number of Hotels and I have a keen eye for detail.  I’m passionate about service standards and believe in correct training and development of one’s team.


I started my career when I was thirteen, working  in a local restaurant for the summer, I then moved on to spend three summers working in a local chemist by day and waiting tables in an award winning restaurant by night. I moved away to college to study a year of Computer programming followed by a sharp change in direction and I later qualified with a BA (Hons) Degree in Sustainable Rural Development.  Directly after my graduation, I took up position as a receptionist in North Clare to find myself deputy General Manager within two years.  I applied to Dromoland Castle Hotel where I spent the last five years, until late 2017 when I made the move to Kilkenny, to become Hospitality Manager of Butler House.


So what do I do for down time? My hobbies are swimming and planning my next trip as I love to travel the world. My family mean the world to me so I spend as much time as possible with them. I love to travel and I have seen some amazing places in the world but like most hoteliers, I love fine foods, good wine and excellent service, along with luxury accommodations.  My passion is people so pop in let’s have a coffee and get to know each other.


Is mise le meas,

Deirdre Keating

Group Hospitality Manager

Butler House


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